FAQ's
Frequently Asked Questions
What is this journal about?
Our journal is a guided keepsake designed to help loved ones record and share the story of their life. It includes thoughtful prompts to encourage meaningful reflection and storytelling—perfect for parents, grandparents, or anyone you want to preserve memories from.
Who is the journal for?
It’s for anyone whose story you want to treasure. Whether it’s a parent, grandparent or partner, this journal is a beautiful way to celebrate and remember their experiences, in their own words.
What kind of questions or prompts are inside?
The journal includes a mix of personal and reflective prompts—ranging from childhood memories and family traditions to life lessons, proudest moments, and messages for future generations. It’s designed to be easy and enjoyable to fill out at any pace.
Is this journal suitable for all ages?
Yes, although it's especially popular as a gift for older loved ones. The prompts are written to suit a wide range of ages and life experiences, making it meaningful whether someone is 30 or 90.
Can I customize the journal?
At the moment, we offer a beautifully curated standard version. However, we’re always exploring new ideas—so if you'd love a custom version, feel free to contact us with your thoughts!
How long does shipping take?
Shipping times vary depending on your location, but most orders are processed within 3-4 weeks due to high demand, we are working to improve this. Thank you for your patience.
What if I’m not happy with my purchase?
We want you to be completely satisfied. If you’re not happy with your order for any reason, please get in touch within 14 days of receiving it, and we’ll do our best to make it right.
How do I contact you?
You can reach us anytime at our Contact Us page. We’re always happy to help!